Frequently Asked Questions
Everything you need to know about our products, materials, care, and ordering
Silicone vs TPE: Which material is better for me?
Silicone offers superior durability (8-12 years), hypoallergenic properties, heat resistance up to 200°C, and is non-porous for easier cleaning. TPE provides softer, more realistic touch, lighter weight (28-33kg), and lower upfront cost, but requires more maintenance and lasts 4-7 years with proper care [citation:2][citation:6].
Are your materials body-safe and certified?
Yes, all our silicone dolls use medical-grade platinum-cure silicone that is hypoallergenic, non-toxic, and certified under ISO 10993 biocompatibility standards. Our TPE dolls are phthalate-free, low-VOC, and meet EU REACH regulations. Material Safety Data Sheets (MSDS) are available upon request [citation:6].
How do I clean and maintain my doll?
For silicone: wash with pH-neutral soap and warm water, sterilize with 70% isopropyl alcohol occasionally. For TPE: wipe with mild soap, dry thoroughly, and apply renewal powder (cornstarch-based) weekly. Store in a cool, dry place away from direct sunlight. Avoid alcohol on TPE as it can damage the material [citation:1][citation:2].
What makes Collector’s Edition dolls special?
Our Collector’s Edition features hand-painted details, limited production runs (typically 50-200 pieces), artist-signed certificates, and premium materials. Each doll includes unique features like custom face sculpting, realistic hand-painted veins and freckles, and collector-grade packaging with authenticity documentation [citation:3][citation:9].
Can I customize an Anime Art or Realistic Art doll?
Yes, we offer extensive customization for Collector’s Edition dolls including: custom face paint, eye color and shape, hair style and color, skin tone matching (from pale to deep ebony), body proportions, and even subtle asymmetrical features like slightly different breast sizes or shoulder heights for added realism [citation:6].
Are Limited Edition dolls a good investment?
Many limited edition dolls appreciate in value, especially artist collaborations and numbered series. We’ve seen some rare pieces sell for 2-3x their original price in secondary markets. Each Limited Edition comes with a certificate of authenticity, serial number, and often additional collectibles like art prints or special packaging [citation:3].
What’s the difference between Starter, Premium, and Smart Companion?
Starter: basic posable doll with standard TPE/silicone, ideal for beginners ($3,000-8,000). Premium: enhanced articulation, higher-grade materials, more realistic detailing, and longer lifespan ($8,000-15,000). Smart Companion: AI-integrated with ChatGPT conversation, memory of past interactions, facial expressions, Bluetooth connectivity, and app control ($4,000-8,000 for AI models, with some luxury versions exceeding $60,000) [citation:4][citation:10].
How does the AI companion work? Does it learn about me?
Our Smart Companion dolls use advanced AI (similar to ChatGPT integration) that remembers past conversations, adapts to your communication style, and develops a unique personality over time. They can hold context-aware conversations in multiple languages, send AI-generated selfies via app, and even recognize faces through eye cameras on premium models. All data is stored locally for privacy [citation:4][citation:10].
What’s the average weight? Can I move it easily?
Weight varies by size and material: TPE dolls (160cm) average 28-33kg, silicone dolls (same height) average 36-42kg. Our Premium and Smart lines feature lightweight skeleton technology that reduces weight by 15-20% while maintaining durability. We recommend using a doll stand or hanger for storage and positioning [citation:6].
What’s included in the Romantic Gifts set?
Our Romantic Gifts collection includes curated items designed to enhance couple intimacy: massage creams that double as lubricant, intimacy card decks with romantic and spicy prompts, scratch-off initiation cards, and vibrating rings for shared pleasure. All items are body-safe and packaged discreetly [citation:5].
Are Interactive Toys safe to use together with dolls?
Yes, our Interactive Toys are designed with universal compatibility in mind. They’re made from body-safe silicone and ABS plastic, are waterproof, and can be used alongside dolls or separately. We recommend using water-based lubricant only (silicone-based can damage TPE) and cleaning thoroughly after each use [citation:5].
How discreet is the packaging for Couples Collection?
100% discreet shipping guaranteed. All items ship in plain brown boxes with no branding, no product names on customs forms (listed as “silicone art” or “collectible figure”), and from a return address that doesn’t indicate the contents. Your privacy is our priority [citation:7].
What are your shipping times and costs?
Domestic shipping: 3-5 business days ($15-25). International: 7-14 business days ($40-90) depending on destination. Free worldwide shipping on orders over $99. All shipments are fully insured and tracked. Customs fees may apply for international orders – we recommend checking your local regulations [citation:1][citation:7].
What’s your return and warranty policy?
All dolls come with a 1-year warranty covering manufacturing defects (joint issues, material flaws). Custom and Limited Edition items are final sale due to their personalized nature. If you receive a damaged item, contact us within 48 hours with photos for replacement or repair options [citation:7].
Still Have Questions?
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